1. Introduction
At The Horologist’s Studio, we respect and protect your privacy.
This policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our restoration services.
By using our services or website, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We collect personal information only as necessary to provide our services and communicate effectively with you. This may include:
- Your name and contact details (email address and phone number).
- Physical address — used only for deliveries, collections, or on-site visits (house calls).
- Details about your clock(s) for assessment, restoration, or documentation.
- Payment details (only as required for invoicing).
- Any messages, emails, or correspondence you send us.
We do not collect unnecessary information or share your details without consent.
3. How We Use Your Information
Your information is used only to:
- Provide clock restoration, servicing, and consultation services.
- Communicate with you regarding your clock or project.
- Arrange and coordinate collections, deliveries, or house calls.
- Prepare quotations, invoices, and documentation (such as certificates or Legacy Edition materials).
- Improve our services and maintain accurate internal records.
- Send updates or service reminders if you have opted in.
We do not use your personal data for unsolicited marketing or unrelated promotions.
4. Storage & Security
We take appropriate precautions to protect your data from loss, misuse, or unauthorised access.
All client information is securely stored in digital or physical form and is accessible only to authorised personnel at The Horologist’s Studio.
If personal data is stored digitally, it is protected by password and encryption measures.
5. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
Information may only be shared under the following circumstances:
- If required by law or to comply with legal obligations.
- With trusted service providers (e.g., courier companies) who assist in the delivery or transport of clocks.
In such cases, only the minimum necessary information is shared.
6. Cookies & Website Analytics
Our website may use cookies to enhance user experience and gather basic analytics (such as visitor numbers, page views, and time spent).
This information is collected anonymously and does not identify individual visitors.
You can disable cookies in your browser settings if you prefer.
7. Client Media & Consent
From time to time, The Horologist’s Studio may photograph or film restorations for documentation or portfolio purposes.
We respect your privacy — if you prefer that your clock not be included in any public media, please notify us in writing before or during the restoration process.
8. Your Rights
Under South African law (POPIA), you have the right to:
- Access your personal information held by us.
- Request corrections to inaccurate or incomplete data.
- Withdraw consent for communication or data use at any time.
Requests can be made by emailing hello@thehorologistsstudio.com.
9. Retention of Data
Client information is retained only for as long as necessary to fulfil the purpose it was collected for — typically for record-keeping, warranty, and historical documentation of restorations.
You may request deletion of your personal information at any time once your project is complete.
10. Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or legal obligations.
The updated version will always be available on our website.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
The Horologist’s Studio
📍 Johannesburg, South Africa
📧 hello@thehorologistsstudio.com
🌐 www.thehorologistsstudio.com